Last Revised: 24/07/2019
“User” means the person or entity using the website.
“Website” means renclif.com
This website is owned and operated by Renclif Media, ABN: 73062657152.
Renclif Media’s Commitment to Maintaining your Privacy
We take Children’s Privacy very seriously. Our Terms and Conditions only allow this website to be accessed by persons eighteen (18) years or older. Due to the age restrictions of this web site, none of the information obtained by this web site falls within the Child Online Privacy Act (COPA). However, if your minor child has provided us with personally identifiable information, you may contact us at the phone number or mailing address listed in the Contacting Us Section herein if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.
Collection and Use of Personal Information and Data
Renclif Media collects, processes and stores information from our website users when accessing our website on both mobile and desktop devices. Renclif Media utilises this information for the purpose of improving our services, enhancing user experience and providing our visitors with a more efficient website.
The personal information and data that we collect about individuals includes your name, email address, personal preference, including marketing and cookies preferences and any other information that may be required in order to facilitate your dealings with us.
We may also periodically conduct surveys of our subscribers and customers from time to time so we can improve on the products and services that we provide.
We collect, store and process your data if you use our website to view or buy products. We also collect, store and process your data when you voluntarily subscribe to our mailing list, enrol in our courses, enter a promotion or competition, contribute content about yourself to our website or create an account with us.
By permitting us to collect this information, you will be able to receive information on products and services that may be of interest to you, including related third party offers that we may send to you. You also enable us to personalise your experience with us so that we can provide you with the highest quality of service. We may also use this information to contact you about joint venture opportunities if it appears that you would be a suitable joint venture partner.
By submitting your email address on this web site, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorised us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.
How Does Renclif Media Collect Your Data
We collect, store and process your data when you voluntarily subscribe to our mailing list, enrol in our courses, enter a promotion or competition, contribute content about yourself to our website or create an account with us.
When you accept our cookies, it tells us what content you view on our website, when and how you use our website and if you have added or abandoned at check out cart or filled in a form.
Our Legitimate Interests include:
- Keeping our records up to date
- Fulfilling our legal, compliance and contractual duties
- Working out which products or services may interest you
- Improving our website and services
- Informing you of our new products and services
- Conducting market research
Renclif Media’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.
Third Party Sharing
Apart from Paypal and Stripe for payment processing, we also use:
- The automated email service called Mail Chimp to provide communication, customer and marketing services
- Run online surveys using survey software
- Tracking analytic cookies to analyse and improve the services we provide to you
When we share your information with other organisations, we make sure that your information is protected, as far as is reasonably possible.
Third Party Actions
We do not control and are not liable for the actions of any third parties who we may promote. We pride ourselves in working with quality companies, but have no control over the actions of those third parties. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our future service to all customers.
This aggregate, non-personal information is collated and provided to Renclif Media to assist in analysing the usage of our website. Users or their browsing activities will not be identified, except where required by law or in accordance with our Terms and Conditions.
Collecting Account Information
When purchasing a product from Renclif Media’s website you have the option of creating an account to make future purchases of our products easier and faster. As part of creating an account with Renclif Media, we collect personal information about you in order for you to take full advantage of Renclif Media’s services. To do this, it may be necessary for you to provide additional information to Renclif Media as detailed below.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website or the bottom of our email communications:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Account creation is completely optional. Account creation includes submitting your name, email address, telephone numbers and the option of receiving updates and promotional material via email. You may access this information at any time by logging into ‘My account’ at the following link: renclif.com/my-account.
When creating an account through the “My Account” page you are provided with a password to access your account, that password is for your personal use only, unless otherwise specified. You agree to be responsible for the security of your password.
It shall be your responsibility to maintain the secrecy and confidentiality of your password and for all activities that transpire on or within your account. It shall be your responsibility to notify Renclif Media immediately if you notice any unauthorised access or use of your account or password or any other breach of security. Renclif Media shall not be held liable for any loss and/or damage arising from any failure to comply with this term and/or condition of the Terms and Conditions.
Email Communications and User Subscribing
Email addresses collected by Renclif Media are used for communication purposes. When creating an account, or by purchasing a product or print from our website you have the option to opt-in to receiving future email communications from Renclif Media.
This includes sending you periodical information, updates, deal emails and advertisements. You may opt out of receiving these direct communications at any time. At the bottom of each email, an ‘unsubscribe’ button is made easily visible if you wish to unsubscribe.
Credit Card and Payment Details
We use third party payment processors to assist in securely processing your payment information. Payments are processed and managed using Paypal and Stripe. All payment details including Paypal and Credit Card details are sorted and collected for processing using secure encryption and are not made available to Renclif Media.
Storage & Security of Personal Information
Renclif Media takes all reasonable steps to ensure the security of our website. Renclif Media allows you to access your personal information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers.
All information collected from you is stored in a technically and physically secure environment. We use a Comodo SSL Security Certificate to protect sensitive information online, and we do everything we can to protect user information offline. Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take reasonable measures to protect your information, we cannot ensure or warrant the security of the information that you transmit to us, and you do so at your own risk.
However, Renclif Media will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on our website.
Renclif Media Partners & Advertisers
Our website may contain links to third party websites. The use of your information by these third party sites is not within the control of Renclif Media and we cannot accept responsibility for the conduct of these companies.
Automated Decision Making
Renclif Media does not employ any automated decision making or conducting profiling data subjects. However, if you have consented to subscribing to our mailing list, we may periodically send you marketing information. These will be automated but they do not involve automated decision making or profiling.
We know your right to:
- Access your information
- Rectifying your information
- Erasing your information
- Restriction of processing
- Objection to processing
- Rights concerning automated decisions
You can exercise your right by contacting us and we will reply to your request within 30 days.
Renclif Media has appointed Matthew Harris as our Data Protection Officer to oversee Renclif Media’s compliance and obligation and he can be contacted via our Contact page
Renclif Media welcomes user feedback about all aspects of the website. Renclif Media stores feedback that users send to us. This feedback will be used to administer and refine the website and Renclif Media’s services. All data is collected in aggregate form and specific identifying characteristics are removed.